It's not a hard drive issue as the install is unsuccessful on both my primary and secondary drives.
After waiting for several minutes (at one point I left it there for an hour) at the 'Updating' screen, I have to shut down my computer using the Start Menu commands.
But when trying to update the firmware for a few phones there is a new process which was introduced with the 4.0 release of UCS.
This process allows the device to be manually pointed to a Polycom hosted web server distribution point on the Internet to download and install new firmware packages from.
I'm now looking at potentially paying MS £199 to fix a problem that they caused and the published potential fix for which is useless! Alan Rogers Dream Genius Ltd 44 17 3730 0480 [email protected]@Microsoft is conducting an online survey to understand your opinion of the Technet Web site.I'm running a brand new Dell Dimension 4600 (2.8 Ghz Pentium IV, 512 Megs RAM, Windows XP Home) with a Direct Pro Q10.I've upgraded my Q10 drivers from 6.35 to 7.13 after several unsuccessful attempts and system restores.If your Windows 7 or Windows Server 2008 R2 stops responding at the “Please wait” screen before you are requested to press Ctrl ALT DEL, the this hotfix may be able to help you!Lets say you try to start a computer that is running Windows 7 or Windows Server 2008 R2.